Listening to Families Videos

Members of the Youth Advisory Council role play a teenagers interaction with a GP. They cover the key points that will ensure the best outcome for the teenager and the GP.

David Pilbrow General Practitioner talks about preparing for an appointment. He explains when to book a single or double appointment, and suggests talking with the receptionist if in doubt. David notes that General Practice is a team that has a range of skills.

David Pilbrow General Practitioner explains that what teenagers share with the GP is confidential unless they are going to harm themselves or harm someone else. He talks about working with the family to get the best outcome for the teenager and the development of a plan.

David Pilbrow General Practitioner notes that every practice is different – patients need to understand how their practice works. Patients may be referred to other GP's within a practice or in another practice for a variety of reasons.

David Pilbrow General Practitioner talks about ways to ensure that the patient understands what has been discussed in the consultation. These include the development of a plan, the patient writing notes and recording the consultation.

David Pilbrow General Practitioner notes that an increasing number of practices have patient portals. The information available to patients can range from test results through to patient’s notes and care plans.

David Pilbrow General Practitioner notes that there a number of situations where a phone or video consult works well for the patient and the GP.

David Pilbrow General Practitioner discusses the process for making a referral to a Hospital Dept. He notes the importance of families providing information that will inform the referral that is being made.

David Pilbrow General Practitioner talks about the importance of families having “good” information. He notes that practices often provide details about websites with trusted information.

David Pilbrow General Practitioner explains what happens when a 13yr old is seeking contraception. He notes that information shared by a teenager remains confidential unless they give permission for this to be shared.

David Pilbrow General Practitioner notes the importance of patients sharing the things that they want to discuss at the start of the appointment. This will ensure that the important things are dealt with first.

David Pilbrow General Practitioner agrees that patients often don’t hear anything after a diagnosis is given. He talks about the role that the practice team and others have in supporting a patient or a family member when a child receives a diagnosis.

David Pilbrow General Practitioner confirms that General Practice is a team with a wide range of skills. He notes the importance of building a relationship with the GP and the team. Sharleen reflects on how confidentiality works for young people.

Deb Bradshaw Clinical Lead notes that Health Improvement Practitioners are mental health practitioners based in 70+ General Practices across Canterbury. There is no cost to see these practitioners who have at least 3 years’ experience in mental health.

Deb Bradshaw Clinical Lead explains that the Health Improvement Practitioners work closely with the GP and the Practice Nurse – part of the team. Health Improvement Practitioner's see all ages.

Deb Bradshaw Clinical Lead notes that Health Improvement Practitioners work with couples and with families. She notes that the Health Improvement Practitioners have set up a number of groups to help individuals.

Deb Bradshaw Clinical Lead and Lurita Kurene Health Coach and Support worker Lead explain how the HIP's and Health Coach’s help individuals and families – look at the bigger picture rather than the specific diagnosis

Lurita Kurene Health Coach and Support worker Lead explains the role of a Health Coach. She notes the focus on working with an individual to make life style changes and setting long term goals. Lurita confirms that there is no cost to see a Health Coach and notes that the Health Coach can be seen multiple times.

Lurita Kurene Health Coach and Support worker Lead notes that a key part of the HIP and Health Coach roles is helping individuals and families to navigate the health system. Lurita notes that the support extends beyond the specific practice.

Deb Bradshaw Clinical Lead and Lurita Kurene Health Coach and Support worker Lead explain how the HIP's and Health Coach’s help and support individuals and families after the GP has provided a diagnosis. They confirm that there is no limit to the number of times that individuals and families can be seen.

Deb Bradshaw Clinical Lead and Lurita Kurene Health Coach and Support worker Lead confirm that the HIP and Health Coach services are free, accessible on the day, accessible multiple times. They note that the HIP and Health Coach are part of the General Practice team.