Listening to Families Videos

David Pilbrow General Practitioner talks about preparing for an appointment. He explains when to book a single or double appointment, and suggests talking with the receptionist if in doubt. David notes that General Practice is a team that has a range of skills.

David Pilbrow General Practitioner explains that what teenagers share with the GP is confidential unless they are going to harm themselves or harm someone else. He talks about working with the family to get the best outcome for the teenager and the development of a plan.

David Pilbrow General Practitioner notes that every practice is different – patients need to understand how their practice works. Patients may be referred to other GP's within a practice or in another practice for a variety of reasons.

David Pilbrow General Practitioner talks about ways to ensure that the patient understands what has been discussed in the consultation. These include the development of a plan, the patient writing notes and recording the consultation.

David Pilbrow General Practitioner notes that an increasing number of practices have patient portals. The information available to patients can range from test results through to patient’s notes and care plans.

David Pilbrow General Practitioner notes that there a number of situations where a phone or video consult works well for the patient and the GP.

David Pilbrow General Practitioner discusses the process for making a referral to a Hospital Dept. He notes the importance of families providing information that will inform the referral that is being made.

David Pilbrow General Practitioner talks about the importance of families having “good” information. He notes that practices often provide details about websites with trusted information.

David Pilbrow General Practitioner explains what happens when a 13yr old is seeking contraception. He notes that information shared by a teenager remains confidential unless they give permission for this to be shared.

David Pilbrow General Practitioner notes the importance of patients sharing the things that they want to discuss at the start of the appointment. This will ensure that the important things are dealt with first.

David Pilbrow General Practitioner agrees that patients often don’t hear anything after a diagnosis is given. He talks about the role that the practice team and others have in supporting a patient or a family member when a child receives a diagnosis.

David Pilbrow General Practitioner confirms that General Practice is a team with a wide range of skills. He notes the importance of building a relationship with the GP and the team. Sharleen reflects on how confidentiality works for young people.